Customer Care
We support our customers by making cost effective and correct use of our pipes and fittings range and also by inspecting all our installed products for free supported by ten years warranty certificate ”   This involves assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and product disposal. Our sales and service representatives basic goal is not only to satisfy our customers, but to offer them an experience that exceeds their expectations. More than 300 highly certified customer service representative and a fully equipped fleet covering all of Egypt.

Customer and Partner Training

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Train your customers better – and your results will be better. We increase customer satisfaction and product awareness and knowledge through training services to our customers. Customers who get full utility out of the products and services they have purchased are simply more likely to repeat purchases and refer others. Providing knowledge and information on our pipes and fittings simplifies a customer’s decision – making process on what solutions to best fit their needs this improves our product adoption and effectively reflects on our increased sales.

services_3Quality Assurance

The production of a quality controlled pipe system demands supervision, regulation and control on all work operations. We follow DIN-guidelines, DVGW working sheets and Supervisory Regulations of the MPA NRW, to maintain minimum requirements for internal control, through internal audits and laboratory tests.